Delivery Information
We are only able to deliver to UK mainland addresses.
All orders are usually dispatched within 3-5 working days, please allow up to 10 working days for delivery from the day of dispatch.
If the recipient/addressee/delivery address refuses delivery of the goods or if you do not respond to the “sorry we missed you” card left by your delivery driver or your parcel is being held at your local collection depot over the amount of days stated by the courier/Royal Mail policy, your order will be returned to us, the sender. Once your returned order has been received by us, we will refund your order excluding the cost of delivery regardless of whether delivery has been paid on the initial order. If you do require your order to be resent, you will be required to pay the delivery charge again.
IMPORTANT NOTE
Delivery lead times are estimated and cannot be guaranteed.
If you require your order by a specific date please state clearly when ordering and we will do our utmost to meet it.
During busy periods, delays may occur, so please bear with us.
General Terms
Your order is not accepted until you have received a confirmation email from Godshill Orchards.
We reserve the right to cancel your order for any reason.
There terms are governed by the laws of England & Wales and any disputes will be decided by the courts of England & Wales.
These policies do not affect your statuary rights.
Goods advertised on this website are subject to change in price & availability without notice.
Cancellations
We are only able to deliver to UK mainland addresses.
All orders are usually dispatched within 3-5 working days, please allow up to 10 working days for delivery from the day of dispatch.
If the recipient/addressee/delivery address refuses delivery of the goods or if you do not respond to the “sorry we missed you” card left by your delivery driver or your parcel is being held at your local collection depot over the amount of days stated by the courier/Royal Mail policy, your order will be returned to us, the sender. Once your returned order has been received by us, we will refund your order excluding the cost of delivery regardless of whether delivery has been paid on the initial order. If you do require your order to be resent, you will
be required to pay the delivery charge again.
IMPORTANT NOTE
Delivery lead times are estimated and cannot be guaranteed.
If you require your order by a specific date please state clearly when ordering and we will do our utmost to meet it.
During busy periods, delays may occur, so please bear with us.
Refunds & Returns Policy
Unfortunately, Godshill Orchards cannot accept returns of any perishable, food or fresh products purchased on line from Godshill Orchards. If you would like to return any non-perishable, non-food or non-fresh products you may do so within 14 working days of receiving the goods. Return postage must be paid for by the customer and will not be reimbursed by Godshill Orchards.
Faulty
Godshill Orchards will accept returns of faulty or damaged items provided they are reported to us within 2 days of receiving your order. Our claims investigations team will only accept claims for damages, shortages or packing errors if reported within 2 working days of receipt of goods.
Payments
All transactions are in £ sterling. Payments are made via credit or debit cards, subject to authority from the card issuer.
Most major credit / debit cards are accepted. We do not accept American Express as a payment option.
When placing your order over the internet, your details are transmitted over a secure network connection and we never see your card details, ensuring your personal protection. We do not accept American Express.
Complaints
If you have any comments or complaints about our products, service or any other aspects of our company or have any suggestions, please do not hesitate to contact us.